Refund Policy
A full refund will be given if a cancellation is made no later than 24
hours prior to the start of the rental times, a refund cannot be made
if vehicle cancellation is within 24 hours of the rental starting
times.
Terms and Conditions of Hire for On-Line Booking:
1. Amendment, Cancellation, and Extension.
You may during the Rental Period, subject to availability, add extra
days (charged at the applicable daily rate) to the original Rental
Period by calling our help-line.
If you return the vehicle early, no refund will be made for the unused
part of the agreed rental period.
If you cancel the Rental Agreement, under no circumstances will First
Van Rental refund all or any of the Rental Cost.
2. First Van Rental's Obligations.
Provided that First Van Rental have received cleared funds from your
credit card for the sums owed under the Rental Agreement, First Van
Rental will make the vehicle available to you at the relevant Location
for the Rental Period at the Agreed Start Time. The Vehicle will be in
good working order and fit for the purpose for which it is hired to you
(please note the restrictions in Clause 5)
If the Vehicle breaks down or becomes unroadworthy other than through
the fault of the Driver(s) of third parties, First Van Rental may, at
its discretion, either provide a replacement Vehicle of the same or
similar type or refund that portion of the Rental Cost relating to the
remaining portion of the Rental Period
First Van Rental does not undertake to provide you with a particular
type make colour or specification of vehicle and reserve the right to
alter these if necessary. In the event that First Van rental is unable
to provide you with a suitable vehicle, First Van rental reserves the
right to end the Rental Agreement and refund the Rental Cost.
3. Collection.
When you collect your vehicle from the requested Location you must
bring with you:
A printed copy of the Rental Agreement, as an attachment file sent to
you via email.
A valid driving licence for all Driver(s) together with details of
endorsements (including accompanying paper counterparts on the case of
new photo card licences). All drivers' licences must be for manual
Vehicles.
Two forms of identification, either a bank statement or utility bill
(excluding mobile phone bill) of no more than 3 months old which
confirms your name and address as supplied when you made the booking
and also a valid passport.
The credit/debit card used to pay for any part of the Rental Cost.
If you collect the vehicle later than the Agreed Start Time, no refund
will be made in respect of any unused portion of the Rental Period.
First van Rental have the right to refuse to release the Vehicle to you
if, in First Van Rental's reasonable opinion stated on the booking
screen, which having any undisclosed endorsements on your driving
licence. In such circumstances, the Rental Agreement may be terminated
and First van Rental shall not be obliged to refund all or part of the
rental cost.
4. What you agree from the outset.
You agree with us and acknowledge for the purposes of this Rental
Agreement and related insurance cover that.
You shall be responsible for the Vehicle during the Rental Period in
accordance with the terms and conditions of the Rental Agreement, and
shall procure that any Additional Drivers observe the terms and
conditions of this agreement also;
The information, which you have supplied First Van Rental, is true, and
that all material facts which may reasonably be expected to affect
either the Insurance or our decision to enter into the Rental Agreement
with you have been disclosed. False, misleading or untrue information
may invalidate any Insurance affected in relation to this Rental
Agreement by First Van Rental and you may be exposed to unlimited
liability to third parties.
You must inform us as soon as possible if the Driver or any Additional
Drivers incurs or has incurred any other endorsements on you/their
licence or if there is a change in your/their circumstances which may
affect the Renal Cost, the
availability of Insurance cover or our
obligation to release a Vehicle to you.
You will inspect the vehicle before you leave the Location and tell the
location attendant at the time if it is not complete, in good order and
condition fit for its normal purpose. You shall tell the attendant at
that time if there is any damage which we have not informed you of, or
if the Vehicle does not have a full tank of fuel, or if the mileage is
not stated as in the Rental Agreement.
You are responsible for obtaining any authorisations, licences, permits
that are required for the Driver or Additional Driver to drive or use
the vehicle in the country of hire.
You have not relied on any information or promise about the rental or
the Vehicle made by us or one of our staff or anybody else and save in
the case of fraud you shall not be entitled to make a claim of
misrepresentation against First Van Rental.
You will indemnify us against all claims by or against us resulting
from your failure to comply with the Rental Agreement and the terms of
any related insurance policies. These amounts may be debited from your
Credit Card.
5.Your responsibilities
Whilst you have the Vehicle during the Rental Period you agree that you
will:
Keep a copy of this Rental Agreement (including the Renters Information
Guide) and insurance documents in the Vehicle at all times.
Inform us as soon as possible about
any loss or damage to the Vehicle
or
if it is not working correctly, and in any event you must comply
with the obligations in Clause 12.4. If using the Vehicle after it has
been damaged could cause further damage or if there is a fault you will
not continue to use it and will notify First Van Rental immediately.
Inform us or our representative of the Vehicle the whereabouts of the
Vehicle if we ask you.
Not take the Vehicle outside the country unless we know, and it is
clearly stated in the Rental Agreement that you may take the Vehicle
Aboard.
Pay directly or reimburse us for any fines or penalties imposed as a
result if the use of the Vehicle during the use of the Vehicle Rental
Period;
Not sell, rent or dispose of the Vehicle or Extras in any way;
Not allow the vehicle to be driven or used by any person who has not
been authorised by us;
Not use, and ensure that the Vehicle is not used during the Rental
Period if it becomes in an unsafe condition or unsafe to drive or for a
purpose for which it is not designed or not suitable.
In particular you
will not overload the Vehicle, you will properly secure all loads and
not carry any hazardous, dangerous or inflammable substance(s).
Not use the Vehicle for racing, pace making or any other form of
competition, not use the Vehicle for towing, pushing, driving tuition
or other hazardous or unusual use.
Not Carry people or property for hire20or reward;
Not drive the Vehicle on unsurfaced roads or other unpaved surfaces,
unless the Vehicle is designed for 4x4 operations.
Not use or drive the Vehicle in breach of the law of the country which
it is rented or use it or allow it to be used in order to commit any
criminal activity whatsoever.
Not use or drive the Vehicle whilst intoxicated or under the influence
of any medication or other legal or illegal substance which impairs
driving ability.
Make sure that the Vehicle is locked and secured when not in use and
properly protected against damage due to bad weather.
You will take
proper care of the Vehicle and any extras. In particular you will use
the correct fuel and regularly check and maintain correct levels of
engine oil, tyre pressure and coolant;
Not do or allow to be done any work on or other interference with the
Vehicle whatsoever;
Not represent that you are the owner of the Vehicle or our agent.
Not remove or change any name or other mark identifying ownership of
the Vehicle
Overhead damage caused by the hirer is not covered by either insurance
or the payment of the CDW.
The hirer will be totally responsible for
any damage caused due to hitting an overhead object.
If you fail to fulfil any of the obligations imposed on you by Clauses
5.1 to 5.17 above, you may invalidate your Insurance and/or be held
liable by first van rental to make good all loss or damage sustained by us and/or
third parties.
6. Your responsibilities for returning the Vehicle.
You must return the Vehicle and any Extras to the Location at the
Agreed End Time or at once if the Rental Agreement is terminated before
that. If you do not do so we may repossess the Vehicle at your expense
wherever it may be.
You must return the Vehicle to First van Rental substantially the same
condition as it was at the start of the Rental Period, subject to fair
wear and tear.
If we reasonably believe that the Vehicle needs more than our standard
valeting then you will pay any extra cost.
If you fail to return the Vehicle to the relevant Location at the
Agreed End Time you will be charged Late Return Charges. First Van
Rental reserves the right to repossess the Vehicle in the event of late
returns and you may be held liable to pay for the cost of collecting
the Vehicle. In any event, the maximum duration for the Rental Period
is 8 weeks.
Your responsibility for any loss or damage in relation to the Vehicle sustained during the Rental Period continues until First Van rental has had a reasonable opportunity to inspect and clean the Vehicle. Should you wish, you may request that the vehicle is inspected in your presence.
In these circumstances, First Van Rental only undertakes to conduct the inspection at their earliest practicable opportunity
If the Vehicle is not returned at the Agreed End Time (without prior
agreement to an extension of the Rental Period) we reserve the right to
report to the police that it is in your possession without our consent.
7. Payment.
The Rental Cost shall be debited from your Credit/Debit card, or
payment made by cash or cheque, supported by a valid guarantee card.
The Rental Cost is fully inclusive of the renting of the Vehicle, the
Insurance, and all VAT, insurance premium tax or relevant local taxes
but excludes any payments in respect of Extras, Late Return Charges,
Supplementary Charges and Loss/Damage Waiver.
Excess mileage will be charged at the rate per mile/kilometre given on
our web site and as stated in the Renter's Information Guide. Charges
for excess mileage will be deducted from your Credit/Debit card within
a reasonable time after the end of the Rental Period.To cover your potential financial liability to First Van Rental under
this Rental Agreement your Credit/Debit card details will be retained
and First Van rental shall be entitled, during or following the Rental
Period, to debt your card in respect of such sums as are owed to it
including without limitation, Late Returns Charges, excess mileage
charges, damage and any fines that may be imposed in relation to the
Vehicle during the Rental Period.
By agreeing to the terms of this Rental Agreement you hereby expressly
authorise First Van rental to debit such sums, as are owing to it under
this Rental Agreement from your
Credit/Debit card account(s). This
express authorisation extends to the terms of Clauses 8 and 9 below.
8. Your liability for Late Returns.
You agree that it is likely that the Vehicle hired out to you was due
to be hired to a new customer at the scheduled end of your Rental
Period. You further agree that if the Vehicle was not available to that
new customer because you did not return the Vehicle by the Agreed End
Time, First Van Rental will suffer loss.
In such circumstances, you will be liable to pay the Late Return
Charges per day or part thereof to First Van Rental, such payment being
a genuine pre-estimate of our loss.
These sums will be debited from your credit/debit card. d. Your
insurance may have ceased to be effective at the Agreed End Time.In the event of late returns, you may have potentially unlimited
liability to third parties. Furthermore, the Insurance Excess shall not
apply in such circumstances. |
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9. Your liability for damage to the Vehicle or Extras.
If the Vehicle is damaged during the Rental Period your liability for
the damaged shall be as follows:
Rental Damage of the Vehicle has suffered loss or damage that will
require repair, but which in First Van Rental's opinion will not
prevent it from being re-rented before repairs (for example, cosmetic
damage or theft of the radio), you will be charged (up to the amount of
your Insurance Excess in respect of each Incident):
(a) the Rentable
Damage Charges, being at First van Rental's discretion either (i) £150
per panel or bumper damaged; or (ii) the cost to first van rental of effecting all
or necessary repairs or replacement, together with
(b) an
Administration Fee.
Non-Rentable Damage if the Vehicle has suffered loss or damage that
will require repair, and which will in First Van Rental's opinion,
prevent it being from re-rented before repairs (because it can neither
be physically or commercially provided to a new customer), you will be
charged (up to the amount of the Insurance Excess in respect of the
Incident)
(a) the Non-Rentable Damage Charges being the cost to First
Van Rental of effecting all or any necessary repairs or replacement;
together with
(b) an Administration Fee.
The amounts in Clause 9.1 will be deducted from your credit/debit card.
In the event that you fail to take reasonable care of the Vehicle
during the Rental Period (for example, failing to top up coolant or
using Vehicle for towing), and loss or damage is caused as a result
(including loss or damage to third parties), you may have unlimited
liability to make good such loss or damage.
Damage to Extras where any Extras are lost or damaged you will be
charged the cost of repair or replacement at First Van Rental's
discretion.
10. Re-fuelling charges.
The Vehicle will be supplied with a full tank of fuel and you must
return the Vehicle with a full tank. If you do not do so there will be
a charge for the amount of fuel required to refill the tank based on
the rates displayed and charged at the Location at the time the Vehicle
is returned.
11. Road traffic and parking regulations - statement of liability.
You acknowledge that until the Vehicle is returned to us you will be
liable as keeper of the Vehicle for any offences, penalties or fines
committed or sustained in respect of the Vehicle under any relevant
road traffic legislation during the Rental Period.In the event that First Van Rental is charged with any penalty amounts
in respect of offences committed whilst the Vehicle is on rent to you
during the Rental Period, First Van Rental reserves the right to deduct
these penalty amounts from your credit/debit card and/or supply your
details to the relevant authorities.
12. Insurance.
It is compulsory for you to be covered for third party liability and this, together with insurance covering loss or damage to the Vehicle, is included in the Rental Cost. First Van Rental will only accept your own insurance as a substitute if First Van Rental has validated this before the Rental Agreement is made.
No insurance cover is provided in respect of personal injury or death (including medical expenses) or loss, damage or theft of personal property. We recommend that you arrange your own insurance cover for these risks.
You shall be liable for any loss or damage to the Vehicle or third party claim up to the Insurance Excess. You may reduce your Insurance Excess by making additional payments for Loss/Damage Waiver.
Exclusions
If the Vehicle is stolen or unlawfully taken or involved in any
Incident however caused you must:
(a) inform the Police of any Incident
(including theft or unlawful taking) and obtain an incident or crime
number;
(b) notify us by calling either the Breakdown Line or Help Line
as specified;
(c) ensure that the Driver completes and submits the
Incident Report Form to us at the Location within 7 days of the
Incident or at the end of the Rental Period if sooner;
(d) supply
insurers and us with full details of the Incident at once (by means of
the Incident Report form) and give us written confirmation within 24
hours of the event. If you are injured and prevented from reporting the
Incident in this way then you must do so within a reasonable time
afterwards;
(e) obtain names and addresses and where applicable licence
and vehicle registration numbers of all third parties and witnesses and
supply them to us;
(f) send to us at once any letter from any third
party and any Write, Summons or other document relating to any Court
proceedings ;
(g) help us and the insurers in dealing with the Court
proceedings including allowing Court
actions to be taken in your name
and defending any proceedings taken against you;
(h) at the time of the
Incident which has involved the Vehicle and a third party in an
accident, make no admission of liability to any persons.
You may be held liable by First Van Rental to make good any and all
damage or loss sustained to the Vehicle and to any third party during
the Rental period in the event that you:
(a) fail to ensure that an
Incident Report Form is completed and submitted to us;
(b) use the
Vehicle for any purpose other than that for which is was supplied to
you;
(c) use the Vehicle to participate in any illegal activity;
(d)
fail to take reasonable care of the Vehicle (for example, leaving it
unlocked and unattended or leaving the keys in the Vehicle).
13. Limits on First Van Rentals liability.
We accept liability for death or personal injury due to our negligence. We shall have no liability to third parties for loss or damage
sustained arising out of our connection with your use of the Vehicle
during the Rental Period.
We shall have no responsibility for any property left in or damaged as
a result of being in the vehicle.
We have no other liability to you other than to replace any defective
Vehicle or to refund that portion of the Rental Cost relating to the
remaining portion of the Rental Period.
14. Termination.
First Van Rental reserves the right to terminate this Rental Agreement
and repossess the Vehicle (at your expense) for any breach by you of
the terms of this agreement or if we reasonably believe you are in
breach.
15. Meanings.
"Administration Fee" means sums payable by you to cover First van
Rental internal administrative costs in connection with this Rental
Agreement. These include without limitation, expenses associated with
booking amendments, Late Return Charges and other Supplementary Charges;
"Agreed Start Time" means the time agreed between you and us for the
collection of the Vehicle at the Location when the Rental Period
commences
"Agreed End Time" means the time agreed between us and you for the
return of the Vehicle to the Location, at which point the Rental Period
ends
"Breakdown Line" means the customer service line dedicated to assisting
you in the event of breakdown of the Vehicle. Please note that calls to
this line are charged at local rates;
"Vehicle" means the Vehicle and all its tools, documents, fittings and
components whether mechanical or otherwise, and any Extras supplied to
you at the Location pursuant to this Rental Agreement
"Vehicle Condition Report" means the documents given to you at the
Location when you collect the Vehicle, which sets out, without
limitation, details of mileage, general condition, and fuel levels of
the Vehicle
"Driver" means the person whose name appears on the relevant selection
of the Renter
's Information Guide and any further drivers authorised by
us to drive the Vehicle (the "Additional Drivers")
"Extras" means all or any extra equipment requested by you for use with
the Vehicle (including without limitation, child seats, snow-chains and
ski-racks);
"Help-line" means the First Van Rental customer service line dedicated
to assisting and resolving customer queries 0870 095 0010
"Incident" means without limitation, any loss, damage. Accident or
other mishap involving the Vehicle, whether the loss or damage is
sustained to the Vehicle itself or to a third party
"Incident Report Form" means the form following this document to be
completed by you and submitted to us in the event of an Incident ( if
the Vehicle is stolen or the form is lost, you shall notify us via the
Help-line and we shall send another form to you)
"Insurance" means the cover affected by First Van Rental in respect of
your rental of the Vehicle (covering the Vehicle and Extras) in
accordance with the terms of this Rental Agreement. Please see Clause
12 of the Rental Agreement for further information
"Insurance Excess" means the amount payable by you in the event of an
Incident covered by Insurance
"Late Return Charges" means charges you agree to pay to First Van
Rental in accordance with Clause 8 if the Vehicle is returned later
than the Agreed End Time. This charge will be repeated20for each day or
part of a day until the Vehicle is returned to us
"Location" means the relevant First Van Rental site from which you will
be collecting and returning the Vehicle
"Location Attendant" means the First Van Rental employee who works at
the Locations and whose function is to oversee the collection, return,
and inspection of the Vehicles
"Loss/Damage Waiver" means amounts you may elect to pay in order to
reduce the level of Insurance Excess for which you are liable in the
even of an Incident covered by Insurance
"Mileage Allowance" means the amount of miles/kilometres per day
included in your Rental Cost
"Non-Rentable Damage Charges" means the costs to First Self Drive of
effecting all or any necessary repairs or replacements (together with
an Administration Fee) in accordance with Clause 9
"Rentable Damage Charges" means the costs to First Van Rental of
effecting all or any necessary repairs or replacements (together with
an Administration fee) in accordance with Clause 9
"Rental Agreement" means your full agreement with First Van Rental
including these Terms and Conditions
"Renter's Information Guide" means the guide to your rental at the
front of this document
"Rental Cost" means the sums payable by you to First Van Rental in
respect of rental charges and insurance, in accordance with this Rental
Agreement
"Rental Period" means the period of hire of the Vehicle, from the
Agreed Start Time to the Agreed End Time
"Renter" means "you" and "your" means you, the customer to First Van
Rental;
"Supplementary Charges" means all and any additional charges and costs
incurred by you above the Rental Cost in relation to your rental of the
Vehicle. These include, without limitation, charges for amending your
booking, Rentable and Non-Rentable Damage Charges, Late Return Charges,
Administration Fees and parking fines. Any Supplementary Charges will
be deducted from your credit/debit card in accordance with this Rental
Agreement.
"We" and "us" and "our" means First Van Rental.
16. Severability.
If any of the provisions of this Rental Agreement are or become
unenforceable then it is the intention of the parties that this shall
not affect the validity or enforceability of this Rental Agreement as a
whole or of any other provisions thereof.
17. Interpretation and Law.
The Law of England and Wales shall apply to this Rental Agreement. Any
Court proceedings relating to the Rental Agreement may only be
commenced in England and Wales
18. Operators Licenses on HGV Vehicles.
It is the responsibility of any hirer who rents a vehicle above 3500Kgs
g.v.w to ensure that they have the relevant operators license at the
time of hire.
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